Helpdesk
v0.9.0core v0.2supportA support desk that links tickets to CRM accounts: queues, assignment rules, SLA timers and a customer history sidebar on every ticket.
Install from your instance: Apps → Marketplace → Helpdesk
Modules
Tickets
helpdesk.ticketsTicket lifecycle with queues, priorities and assignments.
3 tables3 pages2 roles
SLA
helpdesk.slaResponse/resolution timers with breach escalations.
depends on tickets
2 tables2 pages1 roles
Versions
- v0.9.0latestcore v0.22026-06-30
SLA module added; CRM account sidebar on tickets.
modules: ticketssla
What gets installed
Generated from the app's release data — the roles, tables and pages selected when this app was designed.
Roles2
- agent
- support_manager
Tables5
- ticket
- queue
- assignment
- sla_policy
- sla_timer
Pages5
- Inbox
- My tickets
- Queues
- SLA policies
- Breaches